Dunwell Property Management are registered members of the Property Redress Scheme. The scheme is a new, straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.

The main purposes of the Property Redress Scheme are to allow Agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme and to settle or resolve complaints made by consumers against our Members.

Our Members and consumers will both benefit from our simple three stage process to resolve the complaint:

  1. The Member will first be given an opportunity to resolve the complaint directly
  2. The Property Redress Scheme offers an negotiated resolution service
  3. The Property Redress Scheme will make a formal decision on the complaint

Call us today for more information – 01206 298165